Frequently Asked Questions
Whats the weather like when I want to come ?
The weather in BVI varies little throughout the year with most days like a beautiful summer day in the northern USA or England
Rainfall is mostly at night with the odd quick shower during the day
Check here for more details Note rainfall is given in mm with the wettest month having approximately 3.4 inches of rain and the driest 1 inch.
When is the rainy season ?
There isn't really one . rainfall varies little throughout the year - see above
When is it too cold to sit outside at night?
Never. Our restaurants do not have windows. [Your room does ]
How do I get to the Sugar Mill ?
From the USA or Canada
NOTE FOLLOWING HURRICANE IRMA ALL FERRIES GO TO ROAD TOWN- THERE ARE NO FERRIES TO WEST END UNTIL FURTHER NOTICE - TAKE THE FERRY FROM CHARLOTTE AMALIE OR RED HOOK
We recommend that you fly to San Juan Puerto Rico [ airport code SJU ] from any major US hub. Note there are direct flights from Toronto to San Juan PR and you can reach the Sugar Mill in a day without crazy early starts.
From San Juan take an Inter Caribbean - usually the cheapest and recommended or Cape Air [ nine seater Cessna] https://www.capeair.com or Seaborne [ larger planes] from San Juan to Beef Island Airport Tortola. [ Airport code EIS ] Flight time about 35 minutes.
You can check on flights from San Juan - Beef island and book at sky scanner.net. You can also check on a small airline not on sky scanner that flies SJU-EIS called Air Sunshine [www.airsunshine.com ] - they often have the last flight in the evening -small planes - great fun
From Beef Island take a taxi to Sugar Mill – all taxi drivers know where it is. Journey time is about 35 minutes. Fare is about $25 per person. We recommend you settle the amount of the fare before leaving the airport. Be aware that taxis are often shared and the taxi may stop at different points along the way so your journey time could be longer.
We offer anon stop private transfer at $85 one way , $150 both ways. You can book this as part of the on line booking process.
On 5 star All Inclusive we will meet you at Beef Island Airport with private hotel transport.
Note - you can arrive in San Juan up to 5 -5.30 pm and make connection for a flight to Tortola as the last plane leaves at around 6 or 6.30 pm. For the route through St Thomas below you must arrive before 3.30 pm at St Thomas as the last ferry leaves at 5pm.
Alternate route from USA and Canada
Fly to St Thomas US Virgin Islands. [ Airport code STT ] Non Stop Flights go from New York , Newark, Miami, Fort Lauderdale , Atlanta, Boston, Charlotte and other major hubs All the majors fly there as do Spirit – from Fort Lauderdale and Jet Blue – from various airports.
On arrival at St Thomas Charlotte Amalie Airport, take a taxi to Red Hook on St Thomas USVI [$15 a person] - 20 minutes journey.
Take a ferry from Red Hook to West End Tortola - they run up until 5 pm or so most days and sometimes 9 at night in high season - [ check with us beforehand ] - 30 minute trip - approximately $50 round trip.
Take a taxi from West End to Sugar Mill - 10 minutes, $10 or less per person. Taxis are abundant and everyone knows the Sugar Mill
On 5 star all inclusive we will meet you at West End ferry dock with private hotel transport.
Note - following Hurricane Irma West End ferry dock is closed and all ferries go to Road Town.
Can I book the ferry in advance?
No. You cannot pre book ferries between St Thomas and Tortola. Buy tickets at the terminal. There may be a departure tax of $10 or so per person.
Which ferry company do you recommend?
All the ferry companies are pretty alike and we do not recommend one over another. Get on whichever one is running. But do not use Road Town Fast Ferry which does not
stop at West End. The ferry trip is part of your holiday, great views of St John and other islands.
Can I take a ferry from Charlotte Amalie instead of Red Hook?
Yes is it also possible to take a ferry from Charlotte Amalie the capital of St Thomas to West End Tortola. But it is not recommended. It is a longer ride and the last ferry goes earlier in the day.
Can I take a ferry to Road Town instead?
Do not take a ferry to Road Town Tortola that does not stop at West End. Road Town Fast Ferry does not stop at West End so do not use it except if there is no alternative. Get off all ferries at West End. [ West End is also sometimes known as Frenchman's ] Only if there is no alternative ferry should you go to Road Town which is much further away from the Sugar Mill.
Should you arrive too late for the ferry it is possible to take a water taxi. Dolphin Water
Taxis are here : call or text (340) 774-2628 , email: info@DolphinWaterTaxi.com
Rates are from about $350 from Charlotte Amalie /Red Hook to West End Tortola but
check with the company direct. If several share this can be quite economic and may be
cheaper than a hotel in St Thomas.
From the UK
KLM fly from most UK airports to Amsterdam in time to connect to their midday flight to St Maarten. From St Maarten fly Winair to Tortola. As an example a 9.00 am departure from Birmingham and you will arrive at the hotel in time for dinner at about 7-7.30.
It is also possible to fly to St Maarten from Paris with Air France.
there is also a possible route through Santo Domingo, Dominican Republic. Thompson fly there from the UK and there is direct flight from Santo Domingo to Tortola. Skyscanner.net usually shows these flights
Fly BA or Virgin to Antigua and take LIAT Airlines to Beef Island Tortola. http://www.liat.com
Also Inter Caribbean airlines have increasingly frequent flights from Antigua to Tortola. We recommend this airline over LIAT which has a poor record of leaving on time.
BVI Air Link also have flights. On Fridays especially. Their website is here
Alternatively from the UK - fly via New York or Miami or Philadelphia or Charlotte , stay overnight and fly to St Thomas or Tortola via San Juan Puerto Rico next day- often less expensive and less stressful.
Fly from Paris or Amsterdam to St Martin [ St Maarten ]
Take LIAT http://www.liat.com or WinAir http://www.fly-winair.sx
to Beef Island Tortola.
Then take a taxi or transfer as above.
A l'hotel on parle Francais.
Note : we like the site skyscanner.com or skyscanner.net to plan air travel. You might too.
Check in time - 3.00pm - we always try to get you into your room earlier if possible
Check out time - 12 noon - we can provide a shower and towels for late departures
Booking Your visit
Can I book on line?
Yes , here go to the bottom of the page. You can pay by credit card with secure processing. We accept Master Card and Visa and Amex.
Can I see which rooms are available for my dates?
Yes , use “calendar view” on the “book now “ page. Its right at the bottom here
Can I pick the exact room
Yes for signature rooms our booking site now identifies them individually. Otherwise Put a note on your booking if you want an exact room and we will try to accommodate you.
How much deposit do I pay on booking?
50% on booking and the rest is due 30 days before arrival.
What is the cancellation policy
Briefly, we will refund your deposit if you cancel at least 30 days before arrival. Less a $100 admin fee.
We take the second 50% of your payment 30 days before arrival.
After 30 days before arrival no refund.
No refund on credit card fees at any time.
See full terms and conditions here
Can I book The Sugar Mill on Expedia, Hotels.com etc
No. These sites charge 20-25% commission on bookings. We are able to offer much better value on our all inclusive for example by avoiding paying these high charges
How many rooms are there at the Sugar Mill?
24 rooms in 8 different buildings. Our capacity is 48 people. We can accommodate a maximum of 56 using the convertible sofas in the lounges of the Poolside suites.
Are the rooms recently renovated ?
All rooms were renovated in 2016 /2017 and again in 2018 following hurricane Irma.
Do all rooms have air conditioning?
Is there air conditioning in the lounges as well as the bedrooms?
Are there TV's in the rooms
All rooms have flat screen TVs. Most are Smart TV's connected to the Internet. note there is currently no cable TV service only internet connection.
Are there safes in the rooms?
Do you have free wi fi in all the rooms.?
Yes. and throughout the property including the beach.
What amenities are in the rooms?
All rooms have fridges, coffee makers, kettles, toasters, free tea, coffee and biscuits [ cookies] , free bottled water, dressing gowns, [robes], slippers, flat screen TVs , hair dryers, irons and boards and original artwork
Do all rooms have balconies and sea views?
Which rooms have the best sea views?
Rooms in the Plantation House : 141, 144, 142, 143 and the upper floors in the Outlook the Tiffany Prestige rooms : 111, 112, 121, 122, 131, 132 have the most panoramic views. Villa rooms 110, 102 and 101 also have extensive sea views.
Which rooms are closest to the sea?
Rooms In the Plantation house 141,144,142,143 are closest to the sea about 30 feet . Rooms in the Outlook are furthest from the sea – about 100 yards. The Honeymoon cottage is about 35 yards from the sea, the Villa is about 40 yards from the sea, the Poolside Suites are about 60 yards from the sea.
Which rooms have the biggest balconies?
2 private loungers are on the balconies or terrace at : Plantation house 144, 143, Villa 110, Villa 101 , Villa 102 , Poolside suites 103, 104, 105, 106 and the Honeymoon Cottage 107. All also have a table and chairs. Other balconies have table and chairs only . Room 142 has a hammock on the balcony plus table and chairs. Villa 101 has private Apple Cabana on the large balcony.
Which rooms have outside under the stars stone showers?
Poolside suites 103, 104, 105 and 106 and the Honeymoon Cottage 107 and Villa 101 have outside showers.
Do you have rooms for 4?
We do not have rooms designed for 4.
Many of our rooms are designed to combine rooms to make 2 bedroom suites that are linked through internal doors or doors on the balconies.
In the Plantation Houde you may combine Signature and Prestige rooms to form a two bedroom suite.
In the Villa you may combine two or three Signature Rooms to provide a Signature suite - all rooms in the Villa interconnect providing a three room Signature Suite if required
Tiffany Prestige rooms in the Outlook have doors that can interconnect the balconies to make Prestige suites.
Poolside suites have a convertible sofa in the lounge that converts to a standard size double bed. Note there is only one bathroom in poolside suites. Note also that there is a charge for using the sofas as beds.
Do you have rooms for 3
The Poolside Suites which have two distinct rooms can have a a convertible sofa in the lounge. There is an extra charge for this.
Do you accept children?
Children over 11 are accepted but we do limit the number of children in the hotel at any one time to only a few.
Do you offer all inclusive?
Yes , all inclusive is a very popular option. Unlike other hotels of our size we have a leading fine dining restaurant and excellent beach restaurant on site as part of the hotel. You might want to check out reports of our all inclusive on Trip Advisorhttps://www.tripadvisor.com/Hotel_Review-g147354-d147883-Reviews-Sugar_Mill_Hotel-Tortola_British_Virgin_Islands.html
Can I book all inclusive for less than 7 days?
Yes. We offer a daily all inclusive rate that includes all food and drinks. You can add that to your booking on line after you select your room type .
What the difference between 5 star all inclusive and daily all inclusive?
You can only book 5 star all inclusive for week long stays and it includes transfers and excursions in the price. Daily all inclusive can be booked for any number of days but does not include transfers and excursions in the price.
I would like to stay all inclusive for more than a week but less than two weeks , how can i do that ?
Book a 7 day 5 star all inclusive , then make a second booking for the extra days and add the daily all inclusive rate to each day. You will get transfers and tours as per the 5 star all inclusive with the return transfer at the end of your total stay.
Is all the food on the menu including lobster , surf and turf etc available on all inclusive at no extra charge ?
Absolutely. There are no extra charges for any food on any all inclusive plan. The current menu is here
Are all the wines on the wine list available at no extra charge on all inclusive?
Our wine list is divided into three sections, House wines, Sommeliers Choice and Indulgence. House and Sommeliers choice wines are available on all all inclusive plans but Indulgence [ very expensive] wines are extra as is fine champagne. House and Sommeliers Choice wines are available by the bottle at no extra charge.
Are all cocktails available on all inclusive at no extra charge?
Yes all of our famous cocktails are available to all inclusive guests at no extra charge.
Is there a beach?
Yes the hotel has its own beach. Part of the beach is private to the hotel. As the hotel is isolated from other houses the rest of the beach which is public but has hotel loungers, Apple Cabanas and hammocks is virtually exclusive to the hotel.
The beach is across a small road about 20 feet wide that is generally quiet with light traffic.
How big is the beach?
Overall the beach is about 100 yards long and 15 yards wide depending on the tide.
Is there a bar on the beach?
Yes we have a bar and restaurant directly on the beach. Called Tramonti it serves Mediterranean type food Salads , pastas , unique Squizzas and specialities from France Italy and Greece as well as some local favorites.
Is there a pool?
Yes we have a circular freshwater swimming pool surrounded by palm trees located in the central area of the hotel.. There are loungers and umbrellas around the pool and a help yourself honour bar.
Do you have a gym?
We are planning one for 201
Do you have a SPA ?
Yes we do , see available treatments here
Can I book extras like excursions on line?
Yes . After you select your dates and room you will see a list of extras such as excursions and transfers you can select and pay for.
You can see details of available excursions here
Note we do not set dates for excursions until you arrive to account for weather, demand, cruise ships in port etc.
What is the power supply of the hotel?
The hotel runs on the US system of 110 volts and uses US outlets [sockets] We do have international conversion plugs available
Are there shops nearby
Other than our boutique no . Only a very small mini market half a mile away
Are there restaurants nearby
There are two local style restaurants half a mile away. Other restaurants need a taxi ride
What is the currency of the BVI?
The official currency is the US Dollar. Other currencies are not accepted.
Can we snorkel off the beach at the hotel
Yes the hotel; beach has a nearby reef where you can see many fish
Do you provide snorkelling equipment at no charge
Yes we do plus we have kayaks and body boards and are planning some more sea toys for 2019
Can we snorkel on the boat trips
Yes all the boats carry snorkeling equipment and go to some of the best snorkelling spots in the world
At the Caves and Indians on Norman Island for example you will be surrounded by exotic fish
Can we plan the excursion days in advance
The boat and land excursions are planned around weather and waves and when cruise ships are in port and are planned when you arrive.
Can we go to the Baths
The Baths is an independent day out to Virgin g\Gorda the BVI's second island. You go by ferry from Road Town after taking taxi from the hotel . The hotel can provide picnic if required or you can eat at one of the restaurants on Virgin Gorda The ferry takes about 20 minutes and one goes at 10.00 am that many guests find convenient. There are return ferries until late evening
Is it possible to hire boats - with and without captains
Yes it is - rates vary from about $800 per day for a 25 foot power boat or 36 foot sailing boat to what would you like to pay ? Captains start at $150 per day
And the hurricanes ?
After the storms
Many thanks to all of our friends - guests who sent us best wishes.
We are happy to say all our staff are well and the Hotel was not as badly damaged as some.
We are now fully open again.
What is Tortola like now?
Sadly the Sugar Shaker was lost in Hurricane Irma
We will continue to make our boat trips using bigger boats chartered from our friends at the charter yacht companies until we obtain a new hotel boat.
The hotel Bentley [ above] escaped with just a slight dent on the roof. now fixed.