FAQs
What is the average temperature?
Between 75-85 degrees
What side of the road do you drive on?
We drive on the LEFT
What is the local currency?
The US dollar
How far are you from the airport?
It's a 45 minute drive
Where are you located on Tortola?
On the north shore in Apple Bay
Do I need a passport?
Yes, a passport is necessary for visitors
to the BVI. You are required to enter with appropriate travel
documents if you are entering the BVI from St.
Thomas or St. John in the USVI - don't forget
to take your passport if you visit these nearby
islands.
Are your rooms air conditioned?
Yes, all our rooms are air-conditioned and also
have ceiling fans.
Do you have TV's in your rooms?
The Villa, Plantation House, the Cottage and the Pool Suite all have TVs.
What other room amenities can we expect at
the Sugar Mill?
All rooms have irons, ironing boards, hairdryers,
coffee makers, refrigerator, telephone, wireless internet.
What type of voltage is in the BVI?
110 volts.
If we fly into St. Thomas, how do we take
the ferry?
Please be advised that we recommend arriving into
St. Thomas prior to 3 pm, as the last ferry from
St. Thomas to West End, Tortola, leaves at approximately
4:30 PM From the airport, just get into a taxi
and ask the driver to take you to the next ferry
to West End, Tortola. They are usually familiar
with the ferry schedules and will take you to
the closest dock, Charlotte Amalie or Red Hook.
You also can browse www.bviwelcome.com and check
the ferry schedules. Ferry tickets cannot be purchased
in advance and are about $50.00 per person round
trip.
How do I organize activities like day sails,
diving, spa visits, massages,
tennis, etc?
Our concierge will be happy to help you with all
your arrangements.
Do I need a car?
Most of our guests like to have a car for at least
a few days to explore the island. We can handle
your car rental right at the Sugar Mill.
Note: Drivers must be 25 years old in
order to rent a car on Tortola.
Is there more than one type of restaurant
at the hotel?
Our fine dining restaurant, The Sugar Mill, is
open for dinner only. Breakfast is served on the
terrace and lunch is available at Islands, our
beachside restaurant.
Will men need jackets and ties in The Sugar
Mill restaurant?
We appreciate appropriate clothing such as collared
shirts in the dining room, but jackets and ties
are not required.
Is your beach good for swimming?
We are lucky to have two reefs which protect our
beach from the Northern surge making Sugar Mill's
small beach excellent for swimming and snorkeling.
We offer snorkeling equipment to our guests.
Is the Sugar Mill opened year round?
We are closed during the months of August and
September.
Can I drink the water?
The drinking water is perfectly safe in the BVI.
Will I be able to use my laptop computer?
There is now a laptop at the bar/front desk area
from 8am - 5pm for our guests to use.
The charge is $5.00 for half an hour or part thereof.
Will my cell phone work in the BVI?
No, all cellular phones need to be reprogrammed
by CCT Boatphone or BMobile locally or you can rent a cellular
phone whilst you are on holiday. Out of respect
for the peaceful atmosphere of the Sugar Mill, cell
phones are not allowed in the public areas of the
hotel. We hope you'll leave the cares of the world
behind and enjoy the quiet beauty of the BVI.